Refund policy

 

At Soyre, every piece is handmade with love and intention. Each product is truly one-of-a-kind, and we take great care to quality-check and securely package your order so it reaches you safely.

Because our creations are handcrafted and made with delicate materials, we have a simple and transparent policy designed to protect both you and your purchase:

 

If Something Goes Wrong

In the rare case your order arrives damaged, defective, or incorrect:

  1. Please email us at [your email] within 3 days of delivery.

  2. Share a clear unboxing video (from opening the sealed package to showing the damage) and product photos without any cuts, tweaks or edits.

  3. Once verified, we’ll happily replace your product or issue a full refund to your original payment method. The order must not be used or damaged after delivery.

  4. In this case, we will bear the shipping cost for the replacement or return.


Non-Returnable Items

Because our products are handmade, delicate and often customized, the following are not eligible for return/exchange:

  • Customized or personalized orders.

  • Sale, promotional, or discounted items.

  • Items without unboxing proof or reported after 3 days of delivery.

  • Items returned in a used or damaged condition.


Cancellations

Orders once confirmed cannot be cancelled, as each product is prepared with care as soon as your order is placed.


Our Promise to You

We want you to feel confident when you shop with us. While we cannot accept returns for change of mind, please know that if anything goes wrong in transit, we will always make it right for you.

For support, reach out to us at the(dot)soyre(at)gmail.com — we’re always here to help.